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Not satisfied with your product?

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.

  • Only items purchased directly from GeerTop online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
  • Returned items must be in original packaging, including any accessories, manuals, and documentation.
  • Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
  • Returns made without a receipt may be refused. GeerTop reserves the right to deny any return.
  • In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

 Refunds

  • Processed refunds are completed within 3 business days. Refunds will be issued based on your original form of payment.
  • For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

 

Replacement/exchanges

We make every attempt to provide you with a replacement product that is the same as the item purchased. However, GeerTop reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like-kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.

Canceling or amending orders

Change your mind after placing an order? Don't worry, orders can be canceled without any responsibility. If you want to cancel or amend orders' information, just contact our customer service.

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